If you need to report a lost, stolen, or compromised Debit Card you should do All of the following:
1. Call the 24/7 Fraud Watch Hotline at 1-800-264-5578 and report the card lost/stolen; then
2. Contact the credit union immediately afterwards. If it is after-hours, you should call the credit union at 865-523-0757 and choose the lost card option or email us at email@example.com ; Be sure to include your name, the last four digits of your credit union account number, last for digits of card if known, and a return phone number; then
3. Very Important: If reported after-hours, you are required to follow up with the credit union the next business day by calling the card services department at 865-523-0757 to confirm the card has been flagged as lost/stolen.
If you need to replace a card go to any branch or call our card services department. We will order a replacement card for you.
New South utilizes a fraud prevention and monitoring system called Fraud Watch Plus through Elan, which monitors card activity 24 hours a day, 7 days a week. If unusual or suspicious activity occurs on your card, a Fraud Watch representative may call you on behalf of the credit union. If they are unable to reach you, your account may be blocked to avoid additional potential fraud until you are reached. If you are asked to call them back, be sure call them back only at the number listed below:
MASTERCARD DEBIT CARD FRAUD DEPARTMENT 866-842-5208
You should never provide your card number, PIN, or other personal information to anyone that contacts you by phone, text, or email.
The credit union or our fraud detection representatives WILL NEVER contact you (by phone, email or text) and ask you to provide information that we should already have on our system. They should only ask you to verify the information. Tell them to tell you what they have as information and that you will tell them if it is correct or not.
If you are ever contacted regarding your account or card, we encourage you end the call and call them back using only the phone numbers you know belong to the credit union. These phone numbers can be found on your statements, our website, or the back of your card.
It's a good idea to document or make copies of all your credit cards, ID cards, licenses and everything in your wallet before your information goes missing. Make sure you list your account numbers, and toll free phone numbers you'd need to call to report them missing. Be sure and keep the list or photocopies in a separate, safe place.